Privacy Policy

Privacy Policy

AstraX Bank respects your privacy and is committed to protecting your personal and financial information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our banking services, website, or mobile application.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

Full name, date of birth, gender, and nationality

Contact details such as email, phone number, and residential address

Identification documents for KYC verification (passport, ID card, driver’s license)

b) Financial Information

Bank account details, deposits, withdrawals, transfers, and transaction history

Credit and loan information

c) Technical and Usage Information

IP address, device type, browser type

Website and app usage data, including pages visited and services used

d) Optional Information

Employment details, income, or source of funds (for higher-tier accounts or loans)

2. How We Use Your Information

Your information is used for the following purposes:

1. To provide and manage your banking services, including deposits, withdrawals, transfers, loans, and bill payments

2. To verify your identity and comply with regulatory KYC and anti-money laundering (AML) requirements

3. To improve our website, mobile app, and services

4. To communicate with you regarding your account, transactions, promotions, or important updates

5. To prevent fraud, unauthorized transactions, and other illegal activities

3. How We Protect Your Information

We implement strict security measures to protect your personal and financial data, including:

Data encryption during transmission and storage

Secure login and authentication processes

Restricted access to sensitive information only to authorized personnel

Regular monitoring and security audits

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share information in the following cases:

Service Providers: To trusted third parties who help us operate our services (e.g., payment processors, IT providers)

Legal Requirements: To comply with laws, regulations, or legal processes

Business Transfers: If Bank Astrax merges, sells, or transfers part of its business, your information may be included

5. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website, analyze usage, and personalize content. You can manage your cookie preferences through your browser settings.

6. Your Rights

You have the right to:

Access your personal information held by us

Request correction or update of inaccurate information

Request deletion of your data, subject to regulatory and contractual obligations

Opt-out of marketing communications

To exercise these rights, please contact our Customer Support at [Insert Contact Email].

7. Data Retention

We retain your personal and financial information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

8. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated effective date. We encourage you to review this page regularly to stay informed about how we protect your data.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:

Astrax Bank – Customer Support

Email: administration@myastrax.com 

Address: Arusha - Tanzania